Social Fraud
Thought I’d take a break from tax topics to talk about a growing area of employee fraud -- social media related fraud. A new survey by Robert Half shows that internal auditors at large companies list this subject as their top concern. Worse yet, this topic gets priority based on a combination of high inherent risk for fraud combined with an acknowledgement that companies aren’t paying attention to how and when social media is actually being utilized.
Not only are companies not aware of what is going on, the Robert Half report goes on to say that a set of best practices for monitoring social media use by employees doesn’t appear to exist. Conversely, statistics indicate that best practices for circumventing company security to use social media are commonplace – a 2010 Trend Micro survey shows one in ten employees say they do this regularly. In the same survey, half of the users said they disclosed confidential company information through a social media outlet. The survey also showed unauthorized use of social media growing. Interestingly, when Trend Micro talked about the impact of this with large companies, what they found was an increased incidence of fraud related to security breakdowns that weren’t intentional on the part of the original offender. Apparently criminals target social media interactions associated with corporate computers to gain access to data that allows them to commit crimes against the organization.
This isn’t just a big business problem. Small companies should confront this aggressively as soon as possible. As with every other type of fraud prevention, you start with defining what the problem looks like for your company. The next step is to engage your staff by making the risks clear to them. A Globe Scan survey done last year showed 87% of employees thought they should be allowed to use social media at work. Explaining why it’s a fraud related problem is a good starting point for limiting use. You’ll also want to engage the people responsible for your tech security to get protection. Presumably this will create a toolkit for working with employees to discuss acceptable and nonacceptable use of cloud and social media applications.
Gartner consulting says by 2014 one in five people will use social media to the full exclusion of e-mail for communications. That means you can’t eliminate the problem, you can just manage the risk. Starting sooner is your best bet for financial fraud prevention.